![]() ![]() Confirm that the OpenGL support is at least v3.2. Check for the latest OS updates, graphics/display updates available on your computer manufacturer's web site (e.g., from Dell, Lenovo, etc.) or chipset manufacturer's web site (e.g., from Intel, NVIDIA, or AMD). Install the latest supported/qualified graphics driver for your graphics card/chipset.To diagnose and resolve OpenGL-related issues, try the following: If you are connecting to a Windows machine over a Remote Desktop connection, it might be because the Remote Desktop Connection's Display setting for Color is set to True Color (24-bit) or less. OpenGL version 3.2 or later should be supported. It is usually due to older/obsolete graphics drivers or the OpenGL capabilities of your graphics card/chipset not being enough for Character Animator. "AIF/OpenGL error - graphics card driver may need updating."."OpenGL setup failed - Character Animator requires a display set to at least 32-bit color. ![]() Updating your graphics card driver may fix this, unless you're using Remote Desktop." "OpenGL setup failed - Scene panel will likely be blank.Updating your graphics card driver may fix this issue. "OpenGL setup failed - the Scene panel will likely be blank.If any of the following error messages appears upon launching Character Animator or when trying to display a scene in the Scene panel or open the Puppet panel: For GPU errors in Character Animator version 23.1 and later, which use Metal (on macOS) and DirectX 12 (on Windows), see the GPU FAQ. The following information applies to Character Animator version 23.0 and earlier, which use OpenGL. ![]()
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